The data controller is Touring On.
What types of personal data we collect and why we collect it.
When and how we may share personal data within the Touring On and with other organizations.
The choices you have, including how to access and update your personal data.
We have tried to keep this policy as simple as possible, but if you are not familiar with terms such as data controller, special categories of personal data, then read about these and some others in key terms.
Personal data we collect:
When you register for any of our services, you may provide us with:
Your personal details, including but not limited to your address, email address, phone number and date of birth.
Your account login details, such as your username and the password you chose.
When you buy on our website, we may collect:
Passenger information, passport details, other ID document details.
Travel preferences and insurance details.
Relevant medical data and any special, dietary, religious or disability requests.
Information about your purchases, including what you bought, when and where you bought it, how you paid for it and credit or other payment information.
Information about your browsing behavior on our website.
Information about when you click on one of our adverts, including those shown on other organizations’ websites.
Information about the way you access our digital services, including operating system, IP address and browser details.
Social preferences, interests and activities.
When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:
Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details.
Details of emails and other digital communications we send to you that you open, including any links in them that you click on.
Your feedback and contributions to customer surveys and questionnaires.
Other sources of personal data
We may use personal data from other sources, such as specialist companies that supply information, retail partners and public registers.
Your insurance company, their agents and medical staff may exchange relevant personal data and special categories of personal data with us in circumstances where we/they need to act on your behalf or in the interest of other customers or in an emergency.
If you log-in using your social network credentials e.g. Facebook, Google+ and Twitter, you will agree to share your user details with us. For example, your name, email address, date of birth, location and any other information you choose to share with us.
We may use CCTV images collected in or around our shops, premises and other buildings.
Personal data you provide about other individuals
We use personal data about other individuals provided by you, such as those people on your booking.
By providing other people’s personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.
Using your personal data
We use your personal data in a variety of ways, as explained below.
To provide the products and services you request
We need to process your personal data so that we can manage your account or booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.
To manage and improve our products, services and day-to-day operations
We use personal data to manage and improve our products, websites, customer loyalty or recognition program(s) and other services.
We monitor how our services are used to help protect your personal data, detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services.
We may use personal data to respond to and to manage security operations, accidents or other similar incidents, including medical and insurance purposes.
We use personal data to carry out market research and internal research and development and to develop and improve our product range, services, shops, IT systems, security, know-how and the way we communicate with you.
We use CCTV images to help maintain the safety of anyone working in or visiting our shops, premises and other buildings, and for the prevention, detection and prosecution of criminal offenses. We may also rely on the images to establish, exercise or defend our legal rights.
To make contact and interact with you
We want to serve you better as a customer so if you contact us, for example by email, post, and phone or via social media, we may use personal data to provide clarification or assistance to you.
We need to process your personal data so that we can manage any promotions and competitions you choose to enter, including those we run with our suppliers and retail partners. For example, if you win a prize.
We may invite you to take part in customer surveys, questionnaires and other market research activities carried out by the Touring On and by other organizations on our behalf.
To help us to better understand you as a customer, and to be able to provide you with services and marketing communications (including online advertising relevant to your interests), we may combine the personal data we collect when you make purchases in-shop with personal data collected from our websites and other sources.
From time to time we may send you relevant offers and news about our products and services in a number of ways, including email. We may also send you information about other companies’ products and services that we believe may be of interest to you. We will only do this if you previously agreed to receive these marketing communications messages.
When you book or register with us we will ask if you would like to receive marketing communications. You can change your marketing preferences online, over the phone or in writing at any time. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.
You may still receive service-related communications from us. For example, confirming bookings you make with us and providing important information about the use of our products or services.
We like to hear your views to help us to improve our products and services, so we may contact you for market research purposes. You always have the choice of whether to take part in our market research or not.
Sharing personal data with suppliers and retail partners
In order to provide products or services requested by you, we may share personal data with suppliers of your travel arrangements, including airlines, hotels and transport companies.
We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, market research, processing payments and delivering products and services.
We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk.
When we share personal data with other organizations we require them to keep it safe, and they must not use your personal data for their own marketing purposes.
We only share the minimum personal data that enable our suppliers and retail partners to provide their services to you and us.
Sharing personal data with regulatory authorities
We may share the minimum personal data necessary with other public authorities if the law says we must, or we are legally allowed to do so.
Sharing personal data within the Touring On
We may also share personal data with an organization we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the organization receiving your personal data can use your data in the same way as us.
Protecting your personal data
We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorized access, use, alteration and disclosure.
The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.
About cookies and similar technologies
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and mobile apps, and we use them to improve your customer experience.
Links to other websites
Our websites may contain links to websites operated by other organizations that have their own privacy notices. Please make sure you read the terms and conditions and privacy notice carefully before providing any personal data on another organization’s website as we do not accept any responsibility or liability for websites of other organizations.
Social media features
Our websites may contain social media features such as Facebook, Twitter, Google+ and Pinterest that have their own privacy notices.
Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.
OUR AGREEMENT WITH YOU
Our agreement with you sets out what you are legally entitled to expect from us when you buy an excursion from us and will not apply to any course of dealings between us other than the excursion booked on the website www.touringon.com. Please read these terms and conditions carefully, before you book, to see how they affect your specific excursion arrangement made by us.
You are given the ability to obtain excursions, subject to the acceptance of the booking terms and conditions displayed on the website, in accordance with the prices, rates and conditions of cancellation displayed at the moment of booking. The website will guide you through the booking procedure.
1. Your excursion booking
Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name and enjoy an excursion with us and take up the offers advertised by us if they are still available. You are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person traveling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons traveling on such booking, including but not limited to information on schedule changes or copies of booking confirmations.
It is your responsibility to ensure that you and your party abide by the supplier’s terms and conditions and the relevant health and safety instructions.
It is your responsibility to declare any health issues that may prevent you or any party member from participating in the excursion or that may cause potential risk to yourselves or others.
Some excursions may have certain restrictions based on age, health, weight and/or height, which have been imposed by the supplier. For your own safety, we urge you to abide by them.
It is your responsibility to ensure you and your party read all literature carefully for details of the level of the excursion and the necessary experience (if any) and/or ability required.
Please be aware that some excursions do carry an element of risk and it is your responsibility to ensure that the excursion is suitable for you and/or your party and that you are fit enough to join in. We urge you to check that you have suitable and valid insurance for your excursion and optional extras. It is your responsibility to declare any material facts including known medical conditions to your insurers, as failure to do so may result in a claim being reduced or declined.
It is highly advised when you book with us that you and all other members of your party, including infants and children, are adequately insured on holiday. Any person who is under 18 years old must be accompanied by an adult on his or her excursion. There may be other restrictions and conditions on some offers, but these are explained in the details of those offers. Confirmation of your booking will be sent to the email address supplied at the time of booking – if you do not receive this please contact us.
2. The price you pay
All prices we advertise for are accurate at the date published, but we reserve the right to change any of those prices from time to time.
The price of the excursion that you will pay us when you confirm your booking includes:
All services specified on the booking confirmation.
The price does not include any service that is not specified in the booking confirmation.
Forms of payment we accept:
3. If we cancel your booking
We aim to provide your excursion as booked. But if, for example, there are not enough people booked on your excursion, we may cancel it. We reserve the right to cancel your excursion in any circumstances but if we cancel your excursion, you can either have a refund or accept a replacement excursion from us of equivalent or similar standard and price, if we are able to offer you one. Should you choose this option the terms and conditions of your excursion will not change and these conditions will still apply to your booking. In either case, we will always refund the price difference if the replacement excursion is of a lower standard and price.
4. If you change your booking
You must ensure all names and details are entered correctly at the time of booking. You will receive a confirmation voucher once your booking is confirmed and must contact us straight away if there is something that you need to correct.
When changing your excursion details, the price of your excursion will be based on the price that applies on the day you make the change. These prices may not be the same as when you first made your booking.
Changes will not be allowed on those bookings which are stated as non-refundable at the time of booking.
5. If you cancel your booking
If you want to cancel your booking or any part of it, you can do so directly by accessing your booking. Alternatively, you must contact us as soon as possible.
You may be liable for the full cost of the excursion booked.
All cancellations will be actioned and charged with the relevant cancellation fees as per our cancellation policy.
Once your booking has been canceled you can expect to receive a cancellation confirmation immediately via email. If this is not the case, please contact us.
6. If you have a complaint
If you have a complaint about your excursion, you must immediately notify the supplier of the service in question locally. If they are unable to resolve the problem immediately, and a member of our staff is not available, you should contact us straight away by email and we will endeavor to assist. If you are still not satisfied on your return home, you must write to our customer support team within 14 days of the excursion to allow your complaint to be investigated properly. Please write your excursion confirmation number on your communication, and include your daytime and evening telephone numbers. If you do not give us the opportunity to resolve any problem locally by reporting it to the supplier or calling and informing us, then we may not be able to deal positively with any complaint.